Artwork/Disk/Film/Brass Die Storage All artwork and submitted computer disks are returned after the job has been completed. Unless instructed otherwise, brass dies and submitted filmwork (including process films) are kept for three years. At that point, if we have not received a request for return, materials are discarded.
Camera-Ready Keylined Art
Black and white art that is clean, color separated with traps, and sized to fit is considered camera-ready. Artwork with rough edges, holes or tape is not considered camera-ready. We are able to clean up some rough artwork and will notify you if additional charges will be incurred.
Changes or Cancellations
Changes to orders in progress may require additional charges and/or time. You will be billed for actual work performed on orders canceled in progress.
Damaged Goods
If your shipment has been damaged in transit, please mark the shipper "Received Damaged" and call us immediately. We'll provide you with further instructions.
Electronic Artwork
You may submit your artwork on computer disk for an additional charge. Charges are based on the number of films and complexity of the file set-up. We will call you with additional charges before we output films. Helpful tip sheets and electronic templates are also available to assist you with file submission. Please include laser proofs of your current file off of submitted disks. We recommend that you retain your original file and send us a copy in case of lost or damaged disks. Normal production time begins with acceptable film output from your file.
Estimates
Most pricing can be handled immediately. On some items, with some enhancements, pricing will be handled by our Estimating Department. All estimates will be returned within one business day. Rush service is available if required.
Film Submission
Submit films right reading (emulsion down), sized to fit the item, plus 1/8" bleeds. A 150-line screen is recommended. Be certain all traps (color fits) have been applied; one-to-one color fits may not register on press. When combining an overall or large solid background with a screened area of the same color, a separate negative (double bump) of just the solid color is necessary. Order Acknowledgments
A confirmation will be sent to you when we enter your order.
Prep Charges
In some instances, additional prep may be necessary to ensure optimum results. You will be notified of any additional charges.
Printing on Foil
This type of graphic enhancement adds dimension to your artwork with impressive results. Regular printing on foil and prismatic imaging is available. Please call for an estimate.
Proofs
Your first pdf proof will sent to you FREE of charge. Additional proofs as the result of changes you chhoose to make may require and additional charge.  Hard copy proofs are normally $75.00 each. Please add one and five days, respectively, to your production schedule.

Rights to Promote The plant reserves the right to use all products produced by the plant in the plant's advertising, promotional literature or other displays and sample programs unless instructed otherwise in writing by the dealer at the time of the order.